SIVASATYANARAYANAREDDY MUNNANGI. IMPLEMENTING INTELLIGENT CUSTOMER SERVICE AUTOMATION WITH PEGA: A TECHNICAL DEEP DIVE. INTERNATIONAL JOURNAL OF COMPUTER ENGINEERING AND TECHNOLOGY (IJCET), [S. l.], v. 15, n. 6, p. 89–105, 2024. Disponível em: https://openlibindex.com/index.php/IJCET/article/view/IJCET_15_06_009.. Acesso em: 21 apr. 2026.