Jaseem Pookandy (2024) “ENHANCING CUSTOMER RELATIONSHIP MANAGEMENT WITH SALESFORCE: A COMPREHENSIVE REVIEW”, INTERNATIONAL JOURNAL OF COMPUTER ENGINEERING AND TECHNOLOGY (IJCET), 15(4), pp. 64–84. Available at: https://openlibindex.com/index.php/IJCET/article/view/IJCET_15_04_006 (Accessed: 19 April 2026).