FROM OVERWHELMED TO OPTIMIZED: HOW A MAJOR TELECOM REDUCED CUSTOMER WAIT TIMES BY 70% WITH GENAI-POWERED CHATBOTS. IJRCAIT [Internet]. 2024 Nov. 5 [cited 2026 Jun. 17];7(2):747-62. Available from: https://openlibindex.com/index.php/IJRCAIT/article/view/IJRCAIT_07_02_059